ADA Info
Boots in the Park is committed to providing an accessible and enjoyable festival experience for guests with disabilities. Because our events are held at outdoor venues, surfaces, terrain, parking arrangements, and accessibility routes may vary by location.
If you require an accommodation that is not addressed below, please contact us in advance of the event so our team can assist with your request by reaching out to customerservice@activatedevents.com. Be sure to reference the festival you are planning to attend.
ACCESSIBLE PARKING & ARRIVAL
Accessible parking is available for guests with a valid government-issued ADA placard, permit, or license plate. ADA parking locations and availability vary by venue and may be limited.
Please review the specific event’s parking information before arriving for details regarding ADA parking, rideshare/drop-off locations, and accessible entrances.
The individual to whom the ADA placard or permit is issued should be present in the vehicle. ADA Parking information will be released closer to the event date.
ADA ENTRANCE & ACCESSIBILITY SERVICES
Accessible entry is available at the festival.
Guests requiring accessibility assistance may check in with festival staff upon arrival for information regarding accessible routes, ADA viewing areas, restrooms, and other available accommodations.
ADA wristbands will be provided to guests utilizing designated ADA viewing areas. ADA wristbands do not provide access to ticketed areas or amenities beyond the guest’s purchased ticket type. ADA wristbands can be received at the GUEST SERVICES area inside our festival.
ADA VIEWING AREAS
Designated accessible viewing areas are provided at the festival for guests who are unable to comfortably stand for extended periods or who require an accessible viewing location due to a disability.
Space is available on a first-come, first-served basis and cannot be reserved in advance.
Due to limited capacity, each qualified guest may generally be accompanied by one companion. If an ADA viewing area reaches capacity, festival staff may ask additional companions to enjoy the performance from the general viewing area.
Guests and companions must follow staff direction and keep aisles, ramps, entrances, exits, and accessible routes clear at all times.
ADA viewing areas do not guarantee an unobstructed view of the stage.
MOBILITY DEVICES
Wheelchairs, powered wheelchairs, scooters, walkers, crutches, canes, and other legitimate mobility devices are permitted.
Boots in the Park does not provide wheelchairs, scooters, or personal mobility assistance.
Guests should arrive with mobility devices sufficiently charged for the duration of the event. Charging availability is not guaranteed.
ACCESSIBLE ROUTES & OUTDOOR TERRAIN
Boots in the Park events are held primarily at outdoor venues. Depending on the location, guests may encounter natural grass, dirt, gravel, pavement, temporary flooring, uneven terrain, slopes, and changing weather conditions.
Accessible routes are provided where required and may include temporary pathways, ramps, mats, or other accessibility measures.
Guests should select mobility equipment appropriate for an outdoor festival environment.
ACCESSIBLE RESTROOMS
Accessible restroom facilities are available throughout the festival grounds. Please ask festival staff or Guest Services for the nearest accessible restroom.
Accessible restrooms are reserved for guests with disabilities and their companions when assistance is required.
SERVICE ANIMALS
Service animals trained to perform a specific task for a person with a disability are permitted in accordance with applicable law.
Emotional support, comfort, therapy, or companion animals that have not been individually trained to perform a disability-related task are not considered service animals.
Service animals must remain under the handler’s control at all times and may not pose a direct threat to the health or safety of others.
Guests are responsible for the care, supervision, and cleanup of their service animal.
MEDICATION & MEDICALLY NECESSARY ITEMS
Prescription medication, medically necessary equipment, and disability-related supplies are permitted.
For everyone’s safety, these items may be inspected during the security screening process. Prescription medication should be clearly identifiable and brought in a quantity appropriate for the duration of the event whenever practical.
Guests requiring refrigeration, sharps disposal, or other assistance with medical supplies should contact Guest Services or the festival Medical Team. Coordination in advance is always the best option. Please reach out to us at customerservice@activatedevents.com
MEDICALLY NECESSARY FOOD & BEVERAGES
Guests with disabilities or medical conditions requiring specific food, beverages, or dietary items may bring medically necessary items into the festival.
These items are subject to inspection at entry.
Please contact us in advance if you have questions regarding a specific medically necessary item.
HEARING ACCESSIBILITY & ASL INTERPRETATION
Guests who require an American Sign Language (ASL) interpreter or another communication accommodation should submit their request as early as possible before the event by reaching out to us at customerservice@activatedevents.com.
Advance notice gives our team the best opportunity to coordinate the requested accommodation. Requests received closer to the event will be accommodated when reasonably possible.
Please include the event you are attending, the name associated with your ticket purchase, and the accommodation requested.
TEMPORARY DISABILITIES
Accessibility services are available based on a guest’s disability-related needs and are not limited to individuals with permanent disabilities.
Guests experiencing a temporary condition that substantially affects mobility or another major life activity may speak with Accessibility Services regarding available accommodations.
FOOD, BEVERAGE, MERCHANDISE & HYDRATION
Festival food, beverage, merchandise, hydration, and other guest-service locations are accessible to guests with disabilities.
If you experience difficulty accessing a service location, please ask a festival team member for assistance.
EMERGENCY & MEDICAL ASSISTANCE
Medical personnel are available onsite during the festival.
In an emergency, follow the instructions of festival staff, security, medical personnel, and public safety officials.
Guests who may require additional assistance during an emergency or evacuation are encouraged to identify themselves to Accessibility Services upon arrival.
QUESTIONS & ACCOMMODATION REQUESTS
We encourage guests who require a specific accommodation to contact us in advance of the event by reaching out to customerservice@activatedevents.com
When contacting us, please include:
• The Boots in the Park event and city you are attending
• Your name
• The accommodation being requested
• The best way for our team to contact you
Whenever possible, please submit accommodation and ASL interpretation requests at least 14 days prior to the event.
We will make reasonable efforts to accommodate requests received after that time.
Our goal is to make Boots in the Park welcoming and accessible to all guests. If you need assistance while onsite, please speak with a member of our festival team.